Accenture is recognised as a leader in both strategies and capabilities with its advisory-led, design-centric and value-driven approach for its Salesforce implementations. According to clients’ feedback, Accenture’s partnership dynamics, innovation focus, quality, and flexibility of Salesforce resources in the implementation team are highly valued by organisations in the Asia Pacific region
The report highlights that Accenture’s ability to leverage its extensive list of proprietary assets, in addition to drawing on the strengths of Accenture Interactive has helped clients reimagine customer experiences.
In addition, the report cited that Accenture’s extensive experience in implementing Salesforce solutions in artificial intelligence (AI) and analytics, platform, integration, and industry solutions as well as its showcase of strong use cases to support large-scale Vlocity delivery and MuleSoft integration projects in the region were key factors that drove its leadership position.
Ryoji Sekido, Accenture’s Technology and Cloud First lead for Asia Pacific, Africa and Middle East said, “We are seeing organisations across the Asia Pacific region embark on widespread transformation journeys with agility – this includes front-office transformation to elevate the customer experience. We will continue to work closely with our clients on Salesforce implementation services to help them deliver exceptional customer experiences and reinforce our leadership in this space.”
The IDC MarketScape report assessed Accenture and nine other Salesforce implementation services partners in the Asia Pacific market. In terms of vendor inclusion criteria, the field of players was narrowed based on a list of criteria and parameters including revenue, geographical presence, service capabilities and product offerings.
About IDC MarketScape Asia Pacific Salesforce Implementation Services Vendor Assessment 2020
IDC MarketScape Asia Pacific Salesforce Implementation Services Vendor Assessment assesses Salesforce implementation vendors in the Asia/Pacific region based on both the strength of their current service capabilities and how well placed they are to grow Salesforce adoption with their sound growth strategy. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Source: IDC MarketScape: Asia/Pacific Professional Security Services — Advisory, Assessment, and Awareness 2020 Vendor Assessment, IDC Document #AP46211420, October 2020).
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